Emergency Online Consultation

Care and Quality are the Heart of everything we do

Update:  Dental Restrictions have eased as of Monday 27th April.

We are pleased to advise that our range of services that we can provide to you as part of the Convid-19 restrictions has been moved from Level 3 to Level 2 as of Monday, 27th April.

This means good news for you and your family! The range of services now extends to most services that we were previously able to provide you with a few exceptions.

If you had an appointment that has been postponed, we will be in contact with you to re-schedule your appointment.  


How we Care for you. 

As the COVID-19 situation impacts all of us, we have taken a range of additional precautions to protect you, our Team and our Community.   We apply very strict precautions as outlined by the Australian Dental Association, which ensure that we are minimising any risk.

We have implemented new standards of care, which include the use of full Protective Projection Equipment (PPE) to provide the best level of infection control.  Check out this video from Dr Hany and Dr Matt about what we are doing to care for you. 

You can use our Online Consultation facility to book time with our Team or a Dentist. 

We want to be there for you when you need us, so please feel free to call us, email or Message on Facebook Messenger any time. 

Online Consultation from the Saftey of your own Home

You don't need to leave your home or office.  We can talk to you with our Online Consultations with a range of times you get to pick suits you!



Our criteria for an Online Emergency Consultation:

  • Swelling or Inflammation in your mouth or face

  • Toothache 

  • Broken Tooth

  • Broken Filling

  • Trauma / Accident 

  • Pain from damaged orthodontic appliances

  • Mouth ulcers that are not healing 

  • Referred by a Medical Practitioner


If you have any other issues, questions or concerns, please do not hesitate to contact us directly.




Here is what you need to know about your Online Consultation:

  • You will be provided with a 20-minute consultation with our Dentist.
  • You must complete your medical history and email any photographs 30 minutes prior to the start of your consultation. 
  • There is a fee of $65 for the consultation, which is payable at the time of booking. This fee is non-refundable.
  • You will need to have access to Data / Internet that is stable and of a reasonable signal, as the consultation will involve video.
  • Please ensure your camera, microphone and speakers are switched on and that you are appropriately dressed.
  • If you decide to cancel the Online Consultation, there will be no refund provided.  Amendments to the time of your Consultation are possible up to 2 hrs prior to your Consultation.
  • If you are late to your consultation, this will impact on the overall time of your consultation, and a re-book and payment may also be required.
  • You will be issued with a receipt after your visit from which you can claim directly with your Insurance Health Fund if you have coverage.
  • If you do need to attend, be assured that we have stringent measures in place allowing us to assist you with permitted dental emergencies while not putting our patients and Team at risk.
  • We have many additional procedures in place over and above our excellent cross infection control to reduce the risks.

Terms and Conditions related to Diamond Dental Care & Implant Centre Online Consultation

Terms and Conditions related to Online Consultation

This Online Consultation is limited in nature and cannot take the place of a more traditional physical Dental Practice Consultation. The assessment made during this Consultation will not be as comprehensive as an assessment made during a physical dental visit due to the limitations of the information that can be obtained remotely by the dentist.

You have a responsibility to provide accurate information; otherwise the advice given may impact your health and that of the larger community.

During the COVID-19 pandemic, Online Consultations reduce face-to-face dental visits thus reducing the risk of spread of the disease. Online Consultations help triage those people who really need treatment in the dental practice and reduce their appointment time. Where appropriate, scripts can be provided remotely and advice of both a self-help and general nature given. Online Consultations can be used to discuss general dental concerns prior to proper treatment planning later.

We strongly urge that you select a private, quiet room, with reliable and stable internet access as the consultation will involve video. The place chosen should have a lock for privacy and good sound insulation, where you will not not be disturbed or allow third parties to overhear the discussion for the duration of the Consultation.

The time allowed for the Consultation will be limited. If you are not on time for your Consultation, you may have to forfeit. We have no control and cannot be held responsible for internet dropouts. It is the Doctor's express right to end the Consultation whenever they need, or if the Consultation is impacted by a poor connection.

We take your privacy seriously. In submitting this booking, Diamond Dental Care & Implant Centre will be storing your personal information. Please review and ensure you accept the Privacy Policy of Diamond Dental Care & Implant Centre.

You can only receive a consultation if you have submitted a complete medical history form, any necessary photographs and responded positively to an agreement regarding this disclaimer.

If you have any questions, then please call our Sippy Downs dentists for more information.

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