Opening hours, appointments and emergencies

Opening hours, appointments and emergencies

Appointments are available Monday to Saturday, with late night opening on Tuesday evenings:

We aim to provide a flexible and efficient service, scheduling your appointments as promptly as possible.  If you have pain, discomfort or an emergency situation, every attempt will be made to see you the same day. We will give you a courtesy call / SMS two working days before your appointment, unless you have asked us not to do so. 

Our dentists and hygienists work hard to stay on schedule.  However, the nature of our work inevitably means that sometimes procedures take longer than planned and emergency cases can cause delays.  Our team aims to keep you fully informed of any changes to timings as they may arise, and appreciate your understanding and patience on these rare occasions.

Cancellation policy

We politely ask that you give at least 24 hours' notice if you need to change your appointment. Please be aware that due to the costs and inconvenience incurred as a result of patients not attending for scheduled appointments, a cancellation fee is payable if this notice period is not adhered to. Our cancellation policy can be read in full [here]

Emergency care

If you need emergency assistance, please call us on (07) 5477 0889 for further advice and information.

• During the week we do our best to see all emergencies the same day - we appreciate you calling as soon as possible after we open at 8am
• On weekends and Public Holidays we share an after-hours emergency service with like-minded local dentists. You should call our normal number in the first instance, and you will be given specific instructions
• Please note that an after-hours call out fee is applicable outside standard practice hours